Difficult Conversations
March 06, 2020 09:00 AM - 04:00 PM

Quincy Old City Hall 
Meeting Room (Basement)
1305 Hancock St. 
Quincy, MA 02169


MWI’s Difficult Conversations Workshop offers advice, tools and a framework designed to help participants better understand their own and others’ behaviors during difficult conversations. This program equips participants to manage their emotions by grounding their identity when preparing to engage in difficult conversations skillfully and with confidence.

Course Objectives:

  • Improve participants’ ability to prepare for and engage in difficult conversations;
  • Communicate with colleagues, clients and organizations to fuel productivity, strengthen relationships, and deliver success;
  • Disentangle impact from intention and improve effective listening skills;
  • Focus on the purpose of conversations to build and repair damaged relationships.

Participants in MWI’s Difficult Conversations Workshop will have opportunities to examine real-life professional and personal scenarios and develop a strategy to resolve those issues. This program is designed to be interactive, fun and participants will leave with new skills and tools that they can apply immediately after the workshop.


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